Advanced      About Us Astep Ahead are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page. Our Contact details: Astep Ahead 16 Dorothy Avenue Skegness Lincs PE25 2BP United Kingdom Phone: 01754 611067 Fax: Email: brian@astepaheaduk.com Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept MASTERCARD, VISA, SWITCH & VISA ELECTRON orders as payment. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. Please note prices are subject to change without any notice given, please ring A Step Ahead for a current price list. Computer monitors and scanners vary in their reproduction of colour. Though we strive for accuracy, all picture colours and swatches displayed should be regarded as approximations. Shipping And Handling There is no charge for postage or packing within the UK. If you are outside of the UK please contact, we will then give you a total amount for you item. Delivery Schedule We deliver your order right away. We will normally send your order to you in 7 business days unless they are not in stock etc. if this is the case will will contact you. International orders are generally received in under 14 to 28 days. Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. Tax Charges No VAT will be added to your order. The price you see is the price you pay, providing your want the item delivering to the UK Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. Guarantee We guarantee your satisfaction. Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01754 611067 (International +44 01754 611067) or fax us on or write to us at 16 Dorothy Avenue Skegness Lincs PE25 2BP United Kingdom Privacy Policy Astep Ahead do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes Returns Policy Faulty goods will either be replaced or a full refund including Postage given. Goods not fitting to be returned by Parcel Force and insured for £100. All charges will be refunded. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm